TCN and Ecliptics have partnered to combine a 100% hosted predictive Dialing, SMS, Voicemail Drop, Email and IVR solution with a seamless integration for The Collector System®. Gain immediate access to world-class services without the cost of hardware dialers or additional staff.

TCN’s world-class cloud-based Multi-Channel services provide:

• Flexibility to create new agent logins, hunt groups, predictive dialing, Email, SMS and Voice mail drop campaigns in minutes
• The speed of sub-second connections allowing effective agent response to live voices
• Manually Approved Calling feature to increase agent productivity and efficiency
• Maximization of Right Party Contacts and increased inbound customer calls and agent talk time
• Inbound / Outbound IVR functionality increases payments and optimizes collector efficiency

Ecliptics’ integration for The Collector System® automatically updates accounts in The Collector System with Multi-Channel campaign and IVR results, eliminating manual uploads and downloads:

• Design and Schedule Dialer, SMS or Email Campaigns directly from The Collector System®
• Eliminate file manipulation and manual processes
• Receive real-time results and update Collector System accounts automatically
• Incorporate Do Not Call functionality for accounts that have already been worked on a given day
• Automatically update IVR payments to the correct account in The Collector System®

Please join us to learn more on Thursday, May 21st at 11am MT.

If you are unable to attend, but would like additional information, please send us a note or contact us at 801-872-4392.