For 15 years, TCN and Ecliptics have partnered to combine a 100% hosted predictive Dialing solution that now includes SMS, Voicemail Drop, Email and IVR and includes a seamless integration for The Collector System®. Gain immediate access to world-class services without the cost of hardware dialers or additional staff. Receive real-time results and update accounts in TCS automatically.

TCN’s world-class cloud-based Multi-Channel services provide:

• Flexibility to create new agent logins, hunt groups, predictive dialing, Email, SMS and Voice mail drop campaigns in minutes
• The speed of sub-second connections allowing effective agent response to live voices
• Manually Approved Calling feature to increase agent productivity and efficiency
• Maximization of Right Party Contacts and increased inbound customer calls and agent talk time
• Inbound / Outbound IVR functionality increases payments and optimizes collector efficiency

Ecliptics’ integration for The Collector System® automatically updates accounts in The Collector System with Multi-Channel campaign and IVR results, eliminating manual uploads and downloads:

• Design and Schedule Dialer, SMS or Email Campaigns directly from The Collector System®
• Eliminate file manipulation and manual processes
• Receive real-time results and update Collector System accounts automatically
• Incorporate Do Not Call functionality for accounts that have already been worked on a given day
• Automatically update IVR payments to the correct account in The Collector System

Please join us to learn more on Thursday, July 16th at 11am MT.

If you are unable to attend, but would like additional information, please send us a note or contact us at 801-872-4392.