Ecliptics

 

WE ARE TCS INTEGRATION SPECIALISTS WITH OVER 30 YEARS EXPERIENCE DEVELOPING AUTOMATED SOLUTIONS FOR THE COLLECTOR SYSTEM®

When it comes to The Collector System, we speak your language

 

PAYMENT
SOLUTIONS

Online payments represent a key ingredient of most successful collection agencies today. In addition to improving the likelihood of payment, the correct tool can represent a low-cost, highly effective means for driving revenue growth. Ecliptics has combined seamless integrations, robust security, comprehensive compliance features and flexible architecture to produce two potent, highly effective payment tools.

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REAL-TIME
CLIENT ACCESS

Client View is a real-time integration for TCS allowing clients to make secure account inquiries, view account and packet-member detail, automatically place new accounts and review a wide array of standard and custom reports. Automated capabilities provide productivity gains for the agency and an improved experience for the client.

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OMNI-CHANNEL
CAMPAIGN SOLUTIONS

Ecliptics and TCN have joined together to provide a 100% hosted Omni-channel solution, including Dialer, SMS, Email, Ringless Voicemail and IVR functionality. The integration allows agencies to automatically schedule campaigns from TCS, eliminate manual uploads and downloads, and automatically update accounts in TCS in real-time.

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Document Creation, Management and Electronic Delivery

Agencies have historically partnered with letter vendors to create, print and mail correspondence to consumers and clients; a process which can be time consuming and expensive. Mobius Document Services allows the agency to automatically create, manage and deliver consumer correspondence, all from within The Collector System®. In addition to by-passing letter vendor-related costs of printing and mailing, SMS can be sent on demand with results automatically updated in TCS.

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REPORT ARCHIVAL
& RETRIEVAL

Archive and provide secure, online access to all The Collector System® reports and statements, as well as any external files you or your clients with to store. All reports and files are indexed by client and can be viewed online by authorized users from any web browser.

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LEGAL ASSIGNMENTS
AUTOMATION

Agencies and clients can now automate the assignment, review and approval of legal action on accounts – all from within Client View*. Fast Track™ Legal Assignments functionality streamlines the manual processes for obtaining authorization, resulting in a simple, efficient, automated process for clients and agency personnel.
 
*Legal Assignments automation is available to all Client View users.

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CONSUMER DOCUMENT GATEWAY™

This integration in our Express Pay portal leverages Compass iShare to allow consumers to securely access documents linked to their account. Permission to view documents is agency-configurable and documents will display only if they have been saved and flagged as viewable in the Compass iShare Document application.

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CUSTOM
PROGRAMMING

For over 20 years, we’ve been developing innovative custom programs for clients throughout the US and Canada. Our team of senior programmers has decades of experience working with The Collector System. Our long history in this niche provides a broad understanding of the TCS platform and allows for the rapid creation of effective solutions for the challenges facing the collections industry. Let us put you in contact with colleagues and peers who can speak to our innovative design and high standards for quality and customer service.

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Discover Great Features Inherent in Our Products

INTEGRATION

Automating and streamlining manual, ‘high-touch’ processes falls right in our wheelhouse. In fact, it’s one of the driving principles behind our integration and development efforts. In a world of ever-decreasing margins, operational efficiencies leading to cost reductions and higher productivity are paramount.

CUSTOMIZATION

Ecliptics has an entire team of senior programmers, each with more than 25 years of experience working with The Collector System. Our long history in this niche has resulted in a breadth and depth of understanding regarding The Collector System platform that allows for the rapid creation of effective solutions for the challenges facing the collections industry.

RESPONSIVE DESIGN

Clients and consumers of all ages want automated, online applications that are simple to navigate, regardless of which electronic tool they are using. Ecliptics’ suite of products employ responsive-design architecture, resulting in a positive, user-friendly experience for the agency’s end-user.

TCS EXPERTISE

People with common work backgrounds share experiences, vocabulary and understanding in a way that new arrivals can’t. Ecliptics’ Design, Programming and Support Staff have grown up working on The Collector System and have extensive, hands-on experience (a combined 200 years). When communicating your needs related to Support, Integration or Custom Development, rest assured, we speak TCS.

TCS Expertise

Ecliptics, Inc. has an industry leading team of TCS development and integration professionals

Ralph Mason

President

30 years in Sales, Marketing
and Business Development

Ron Mortensen

Co-Founder

30 years TCS Development

Sam Mason

Co-Founder

30 years TCS Development

Mark Hardy

Co-Founder

30 years Programing and
Web Services Development

Mitch Taylor

Sr. Software Installation Manager

25 years TCS/RPCS Customer Support, Installations, Programming and Training

Gerald Stever

Software Installation Coordinator

Over 20 years of experience working with TCS in Software Support, Installation and Training.

Steve Ard

Contractor

30 years TCS Development

Troy Stevens

Contractor

30 years TCS Development

Over 30 years of experience in support, development and integration with The Collector System

What Our Clients Say

“Ecliptics’ Express Pay has been a powerful tool, not only to benefit our consumers, but also our staff. Sometimes consumers are apprehensive about communicating with a collection agency, but with Express Pay, they can jump online to review their account, make a payment or set up a payment arrangement all on their own. The icing on the cake is every time a consumer logs in through Express Pay, the account is noted, which gives our staff an opportunity to connect with consumers if they did not make a payment online. Love, love, love this product – it makes us happy.”
 Wendy Anderson
 Visalia, CA
“Great job on the Legal Assignments process through Client View! We went live last Friday and as of today, 45% of all requests sent have been returned already. The clients are finding it extremely easy to navigate."
 
"Internal processes that used to be handled manually have now all been automated. I’m guessing this is a savings in man hours of probably 5 hours a week generating and processing returned legal authorizations (and this was already an electronic process that was as automated as we could get it). Thanks so much. This is my favorite new product in a long time.”
 Michelle Camp
 Express Recovery Services
"Ecliptics' client access product has excited our clients, enhanced our customer service, and helped to decrease our customer service calls. We are very pleased with their product."
 Carma Farrar
 Action Collection Service
"Ecliptics Client View product is wonderful and we are very happy with it. The seamless integration into the Collector System has allowed us to share our collection data in real time with our Justice Partners in a manner that is completely hands off and self-service. Implementation was very smooth and support is friendly and readily available on the few occasions I’ve needed to call."
 Gregg McWilliams
 Monterey County
"The Ecliptics TCN Hosted Omni-Channel Integration for The Collector System is fantastic. The ease of use versus our previous system, requiring manual uploads and downloads, has made running and maintaining our dialers a breeze. I’ve been able to run my campaigns on time, more frequently and more efficiently, resulting in a greater number of incoming calls for the agency. "
 Heath Morder
 RSI Enterprises, Inc.

Demo Request

We’d love to hear from you. Are you interested in our products or in working together?
Please fill out the form below with some information about yourself and we will get back with you shortly.










 

Webinar

Maximize Payments During Peak Collection Season
- Configurable Payment Tools -

Please join us to learn more on Thursday, November 21, 2024: 11:00am - 11:45am MT.

We invite you to join our demonstration where we'll explore Express Pay, an integrated, web-based payment portal that provides consumers a user-friendly, intuitive platform for making single or recurring payments. Express Pay is available 24/7 and provides tools that allow agencies the flexibility to engage with consumers.

  • Agency-Configurable Fee Models allows utilization of No-Fee, Standard Convenience Fee and/or No-Cost-to-Biller Models
  • Agency-Branding provides a portal that can be branded with your existing website or customized via specific URL(s) provided to consumers
  • Agency-Configurable Consumer Access allows consumers to view Account Balance, Packet Summary, Payment History, Documents and to make payments in real-time
  • Agency-Configurable Business Rules provide flexibility and custom options
  • Agency-Configurable Settlement Options determine how, when and to which consumers settlement is offered
  • Responsive Design allows consumers to easily submit payments regardless of the device they are using

We invite you to learn more on Thursday, November 21, 2024 - 11:00am. You can also learn about our other products for The Collector System™.

Webinar Registration

 

If you are unable to attend, but would like additional information, please email us a info@ecliptics.com or contact us at 801-872-4392.

“Ecliptics’ Express Pay has been a powerful tool, not only to benefit our consumers, but also our staff. Sometimes consumers are apprehensive about communicating with a collection agency, but with Express Pay, they can jump online to review their account, make a payment or set up a payment arrangement all on their own. The icing on the cake is every time a consumer logs in through Express Pay, the account is noted, which gives our staff an opportunity to connect with consumers if they did not make a payment online. Love, love, love this product – it makes us happy.”

  Wendy Anderson
  Visalia, CA

Contact Us

If you are seeking more information contact us today! We would love to help.

Support
Email: support@ecliptics.com
Phone/Text: 801-872-4392
Hours: 8am-7pm Eastern Time M-F
Our goal is to respond to support inquiries within two hours of receipt during support hours. If your support request is received after hours, our support staff will respond to your request early the following business day.

Ecliptics, Inc.
145 E. State Street Suite 40
Farmington, UT 84025
Email: info@ecliptics.com
Phone/Text: 801-872-4392
Hours: 8am-5pm Mountain Time M-F

 

 

© Ecliptics Inc. All rights reserved.
WE ARE TCS INTEGRATION SPECIALISTS WITH OVER 30 YEARS EXPERIENCE DEVELOPING AUTOMATED SOLUTIONS FOR THE COLLECTOR SYSTEM
The Collector System is a registered trademark of Finvi